How we protect your data

Introduction

This Privacy Policy explains how Lively Glide Adventures ('we', 'us') collects, uses, discloses, and safeguards personal information when you contact us, request trip proposals, or travel with us. It applies to our website and communications.

For privacy questions or requests, contact: [email protected] or write to Level 7, 189 Kent Street, Sydney NSW 2000, Australia. Phone: +61 2 8355 9472.

Policy scope and key terms

• Personal data: information that identifies or is reasonably linkable to a person (e.g., name, email, phone, itinerary details).
• Processing: any operation on data (collection, storage, use, disclosure, deletion).
• Controller: Lively Glide Adventures determines processing purposes and means.

What we collect

• Contact details (name, email, phone)
• Trip preferences (dates, group size, interests, accommodation comfort)
• Booking details (passport info if required by operators, emergency contacts, dietary needs)
• Payment references (handled by secure payment providers; we do not store full card numbers)
• Website usage data (device, pages visited, cookies—see Cookies Policy)

How we use your data

• Provide planning proposals and itineraries you request
• Manage bookings with accommodation and activity partners
• Customer support, safety, and operational messages
• Legal and compliance requirements (e.g., accounting)
• With your consent, send trip inspiration or updates—unsubscribe anytime

Sharing and disclosures

We share necessary details with trusted operators (e.g., hotel, tour, transfer providers) to deliver your services. We may disclose information to authorities where required by law. We do not sell personal data.

Security and retention

We use reasonable technical and organisational measures to protect data against loss, misuse, and unauthorised access. We retain data only as long as needed for the purposes described or as required by law, then securely delete or anonymise it.

Your choices and rights

• Access and correction: request a copy or update your details
• Deletion: ask us to delete personal data where legally permissible
• Restriction or objection: in certain cases, limit or object to processing
• Consent withdrawal: opt out of marketing at any time

To exercise rights, email [email protected]. We will verify identity before responding.

International transfers

Australia-based trips may require sharing data with partners in Australia and, if relevant, other countries. Where transfers occur to regions with different data laws, we take appropriate safeguards (e.g., contractual protections).

Updates to this policy

We may update this policy to reflect changes in laws or our practices. Material changes will be posted here with an updated revision date.

Last updated: 01 July 2025